Accepted Returns must be unopened and remain sealed. No returns after 30 days.
Please contact us through our contact page before returning items. Include order number, and reason for return.
We will respond within 1 working day. Please do not return items until you hear from us regarding the return.
If an items are damaged in transit will be promptly replaced. If you want to attach photographs, please contact us through the support email on contact page and attach pictures as .jpg or.png.
The following items may not be returned:
Sodium Chlorite, Citric Acid, Hydrochloric Acid, CD Kits, CDS, CDH, Calcium Hypochlorite
Upon receiving your unopened. sealed items, you will be refunded for the amount of the items, less actual shipping costs associated with the items and a 15% re-stocking fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Claims that the ingestion of chlorine dioxide, often advertised as a cure or will cure ailments are false. This product is not marketed to or as a cure, diagnose, treat any ailments. This product is for water purification only. All information in this is for educational purpose only. The end use of the item is sole responsibility of the consumer.